"Several years ago, after I experienced a major health issue, my husband and I got serious about planning for “End of Life” issues. My neighbor and good friend had used Anderson McQueen for her mother’s End of Life services. So we called and made an appointment with them.
I was anxious, fearful they would try to pressure or shame us into something we really didn’t want. That was not our experience. The representative listened to us, explained all their services and helped us make these serious final arrangements to our complete satisfaction. Everything was done in the most pleasant and professional manner. We placed these plans in our safe deposit box and went on with the business of living knowing our children would not be faced with difficult choices about services for us. They would know exactly what we wanted and had chosen to do.
Unfortunately my husband predeceased me. Hospice made the call to Anderson McQueen and Anderson McQueen took care of everything. It was only necessary for me to go and discuss the minor details. The entire staff, particularly Aubrey, was so patient and respectful and handled everything as we planned. They took care of the death certificates and were exceptionally helpful with the obituary, prayer cards, and other small etiquette details. During my time of exceptional grief, they provided the comfort, caring support I needed. I am so grateful to them."
"Thank you so much for all of your work to make my dad's funeral services so special. You and your team's professionalism was impressive. Everything was handled so beautifully and we greatly appreciate all the big and small things you did to ease the burden on our family. Thank you."
"You went over and beyond for my sister's funeral - THANK YOU! She looked beautiful and everything that you and your staff did was outstanding. You made this difficult time bearable. You brought peace to Steve and his son. All was appreciated."
Janice & Bernie
"We just wanted to tell you how thankful we are to have had you as our funeral director for our Mom. Everything was flawless from beginning to end. Your coordination skills, empathy and compassion did not go unrecognized!"
Pat, Joan & Family
"Thank you very much for helping to coordinate Elsie's funeral. The ease with which you were available to answer any questions we had was invaluable in easing the stress of the funeral planning."
The Caldwell Family
"Michael, Thank you for all that you have done for us and for Dick. You have gone over and beyond what you had to do professionally to make this a heartwarming experience. I could never possibly thank you for your many kindnesses to me in this difficult situation.”
"Amee, Michael, Sandra and Staff, You all did such a great job. Thank you!"
The McGarry Family
"Michael, We wanted to thank you for the beautiful service and flowers provided for our incredible dad and beloved son Anthony Acosta. We received hundreds of compliments for the service. You also brought us comfort."
Nicholas, Kristina and Mary
"Michael, Thanks so much for all your help after mom passed. It wasn't the easiest situation, but you were steady through it all which is just what I needed. You stayed professional yet compassionate...A combination not so easy to find. May the Lord continue to use you and bless you in this most difficult position."
May 15, 2017
"This is just a formal expression of my brother's and my gratitude for your sensitive response to our needs, and for your excellent care of our mother, Jane Sankner. You handled everything beautifully! It seems that when someone passes away, the family needs flexibility as they sort out what they need to do and how to do it. Your calm demeanor and patience gave us that flexibility. The ambience at the funeral home just reinforced the gentle, relaxed feeling we had as we worked through the process leading to Mom's burial. Everyone we spoke with at Anderson-McQueen was pleasant and helpful. On the day of the funeral, several of our guests had come quite a distance, either by plane or by car, so I was very grateful for the welcoming presence they found when they arrived. You did an outstanding job and I am so glad you were there for us! (Incidentally, I'm sure my mother would have approved of our choice, too. She attended a visitation there a number of years ago and thought it was very nice.) Best wishes and know that we would recommend Anderson-McQueen to anyone, especially anyone who needed special care and guidance after someone'e passing!"
Ms. Becky Sankner
April 10, 2017
"Dear Nikki, When we first spoke you said that making Jack's service perfect was really important. You, John and Amee certainly did just that. Allowing us a private open casket viewing at the funeral home because the church would not permit an open casket meant so much. The committal service at the cemetery was awesome. The participants were active duty, as opposed to VFW members, was touching. My every request was fulfilled by Amee. Your kindness, support and John's generosity were a fitting tribute for a man who devoted 58 years to the industry. Thank you!"
Maryanne Drury Doran
February 03, 2017
"Just a word of thanks for such a lovely job for making our grief a little bit easier. Your kindness showed there thru your guidance of getting u through this most difficult time."
January 27, 2017
"My family members and I couldn't have been more pleased with the quality of the service we received, from the time of my initial phone call right through the final moments of our celebration of life service, plus follow-up communications a few days later. We received a level of service that combined great efficiency with real compassion. Thank you Amee, thank you Randi Sue, thank you to other helpful staff members present at the service."
January 24, 2017
"Amee was spectacular! My stepfather was employed by Dale Gunter Funeral Home and prearranged his funeral around 20 years ago. Anderson McQueen took over the account when Mr. Gunter retired. I wasn't sure what to expect, especially since so many years had passed since the arrangements were made, but Aimee took such great care of everything, I needn't have worried. Wally was living about 40 miles away when he passed away in the early evening. They came and got him right away, and proceeded with his care the next day. He was to be cremated and buried out of state, and there were some issues with the other funeral home. Amee truly went out of her way to stay in touch with the other funeral home, and overcame several challenges that really weren't in the realm of responsibility of Anderson McQueen. The USPS misplaced in transit the envelope with the death certificates in it, and she is assisting with that also. Although my stepdad did not wish to have a traditional funeral service, I would strongly recommend Anderson McQueen to anyone looking for the best possible experience in what can be a stressful and trying time. I'm sure all of your funeral directors are top notch, but I can't say enough about how awesome Amee was, and a great asset to your company!"
January 24, 2017
"Have had many wonderful, sensitive & heartwarming experiences with your great company. I always recommend you to all who have a need."
January 19, 2017
"Even tho this has been hard they have made it very pleasant for all the family even my grandchildren. And have been ever so patient with with me."
January 17, 2017
"We receive excellent care the staff awesome. Thank You"
January 06, 2017
"I'm going to come and set up arrangement."
September 30, 2016
"John & Staff, Thank you John for taking our phone call on a Sunday (9/11/16) that gave us such peace and allowed us to begin our grieving process. You are a true good friend. I apologize for any discomfort we or any of our family members may have caused. Amee was a true gift, an Angel, that held us through the entire time. We can't say enough about her kindness, caring & professionalism along the way with all the unexpected that occurred. Thank you all and may God bless you. Respectfully, Tom & Jane Watters"
Tom & Jane Watters
September 21, 2016
"John Anders was outstanding from start to finish. He showed compassion and deep care of our situation."
Kevin St. Cin
September 21, 2016
"At a difficult time the contact with Anderson McQueen (Patience and Randi and receptionist) was very comforting and appreciated."
"Hello my friend, I wanted to let you know that I am safely back in Miami tonight, and all went smoothly. TSA was very nice, and did not do anything to disturb Mom’s ashes. They simply swabbed the outside of the box, and let me on my way. Agents never asked me for any documentation, and were very respectful.
Thanks, though, for providing the paperwork I needed, just in case. I offered the certificate of cremation, as well as the letter you provided me, and that seemed to immediately have agents recognize there was nothing suspicious going on. The documents made me feel relaxed as I passed through security.
Thank you as well for the ride to Outback, picking me up, and taking me to the airport. That saved me time, money and stress. You went well out of your way today to help me in my time of need. I will never, ever forget that. You are a wonderful, caring soul.
I sincerely appreciate your help with not only my dear Mom’s cremation, but also my Dad’s in 2016. I felt I was a part of your family. That’s extremely rare in today’s hustle and bustle world.
Your parents raised a caring and compassionate man. I saw it in action, and felt it as well.
Take care for now, and God bless… I know you and Anderson McQueen will be there if I need anything in the future."
"Thank you so much for the help with my parents certificates. This will help for my closure finally."
"I’d like to thank you so very much for helping with Thomas’s visitation and memorial service. You made some of the most difficult days in my life a little easier. Words do not adequately describe my appreciation. Again, thank you so much!!!"
"On behalf of my mother, Jacqueline, myself and my family, I want to thank you for the caring and wonderful way you and your staff took care of my stepfather. From the initial meeting to the ceremony at Florida National Cemetery, everything was done with care and respect. You and your staff were professional and compassionate and I know my mother thought that was wonderful. You made a difficult time a little easier. Thank you again and God bless you."
"Dear Michael, Your support, guidance and professionalism during this very difficult time in our lives means so much. We appreciate all you have done to support us in honoring our son, brother and beloved Braden. The service could not have been more special and we are forever grateful for your being there for us."
Shawn and Melanie
September 07, 2016
"The service was held elsewhere. Everything was done in a very compassionate, professional manner. I thank you for making a hard time easier."
August 12, 2016
"John and Amee, I just wanted to pass on that Serenity Funeral Home in Alabama mentioned that you were one of the best funeral homes they've ever dealth with...that your professionalism and attention to detail was second to none. I also want to let you know that everyone greatly appreciated the way the service unfolded with Father Kevin. When he asked someone in the audience to come up and sing a cappella. It turned out to be a real blessing to all of us and so special. The sharing was amazing including hearing from his boss. Overall it was as good as experience as one could ask for under the circumstances and you all did an awesome job. We are grateful. Many blessings to you all, Kurt"
August 12, 2016
"From the moment my husband and I walked into your funeral home I felt welcomed and comforted. I dreaded and feared this process since I have never had to make final arrangements before. You have thoughtfully anticipated a clients needs at this very sad and emotional time in ones life. Your kind demeanor and attention to every detail was appreciated. My husband and I thank you for that."
August 03, 2016
"We were especially impressed with the portrait of Nancy and reccaived many favorable comments about its excellence. The overall experience was above and beyond any other services we ever attended. The memorial was handled in a thorough and professional manner. Thank you."
July 19, 2016
"Anderson McQueen Family Tribute Centers is at the apex of the industry when it comes to funeral arrangements. They are comforting, professional, and masterful at grief management. Our funeral director, Mike Shorter, was so calming and reassuring that it made our loss much more bearable. Anderson McQueen helped bring peace of mind to our family. Thank you for your service."
July 18, 2016
"From the beginning of pre-planning with John McQueen, to the final wake and funeral process with Jennifer Prowell, I could not have asked for better care. The time of loss is never easy. Guidance and support are so valuable. Jennifer went above and beyond in every aspect of the process delicately, appropriately, and efficiently. I am eternally grateful."
July 19, 2016
"Thank you for your continued support of my family and our needs during our recent loss of my brother Keith. Anderson McQueen did such a wonderful, caring, thoughtful and thorough job at every turn with respect to our grieving family members. In all of our dealings with my brother Keith, and our use of Anderson McQueen after my dad who passed away almost two years ago, I can honestly say that your company excelled at every level of contact. Best Regards, Adam"
July 14, 2016
"This recent use of Anderson McQueen is our second time utilizing your services. We received such excellent service that we highly recommend your facility, employees and all of your care and attention to anyone that finds themselves in the need for funeral arrangements."
July 11, 2016
"I am sorry for the delay in completing your survey. I just realized I never completed it while reviewing emails. I am responding now as I felt a need to give you rave reviews of my Mom's service. From start to service every employee was caring, courteous and professional. Everything from the staff, catering of the food, services and follow ups were above and beyond. My Dad, daughter and I all appreciate everything you did for us, our family and our friends, but especially Mom."
June 26, 2016
"Michael was wonderful to work with as he walked us through this difficult time. Time was of the essence and he ensured all of our needs were met, from a last minute obituary to finding a speaker for our service with very little notice. He stayed late to help us and we now know he missed a personal engagement to help our family. I cannot express enough how much my family and I appreciate his help."
June 26, 2016
"Amee and Patience were fantastic. Very helpful, super responsive and insured everything went very smoothly. Amee was also helpful as I coordinated a second service back in Indianapolis."
June 25, 2016
"My family and I had a very positive experience with Anderson-McQueen. We really enjoyed working with Michael Shorter."
June 23, 2016
"Mr. Shorter did an outstanding job for us!"
June 22, 2016
June 22, 2016
"Very pleased with all contact with John and Randi Sue. Bill had helped with my mother 10ish years ago. Thank you all so much."